Support email
For account questions, login issues, safety reports, billing, or anything that isn't working the way it should. Replies come from a named human, not a ticket ID.
[email protected]Mon-Fri
We're listening
Contact Modern Dating
Questions about your profile, a safety report, an accessibility need, or a press interview - they all land with a real human on our small, disability-community-led team. We read every message and reply within two business days.
Real humans, no bots
Reply within 2 business days
Accessible on request
How to reach the team
Three channels cover almost everything. Pick the one that fits - or use whichever is easiest for you. We don't mind a wrong inbox; we'll forward it to the right person.
Mailing address
Prefer paper? Legal notices, press kits, and fan mail are welcome at our registered address in the United States. Please do not send gifts or valuables.
Modern Dating, LLC228 Park Ave S #44611New York, NY 10003
Response times
Safety reports are triaged within 24 hours. General support replies within two business days. Press inquiries reply within three business days. We do not use auto-responders that pretend to be people.
24h · Safety2 days · Support3 days · Press
♿ Accessibility
Accessibility support
If any part of the site, app, or sign-up flow isn't working for your screen reader, magnifier, switch, voice control, or other assistive tech - we want to know. We also welcome requests for plain-language summaries, large-print copies of our policies, captioned onboarding videos, or ASL-interpreted support calls.
Email: [email protected]
Please tell us what you were trying to do, what happened, and what assistive technology you use. A short screenshot, screen recording, or voice memo helps - but it is never required. You can also read our broader accessibility in dating guide or the safety and privacy page for related policies.
Media
Press and media
Journalists, podcasters, and researchers covering disability, inclusive tech, online dating, or loneliness research are welcome to get in touch. We can offer interviews with our founder, connect you with members who have opted into sharing their story, and share aggregated, anonymized data on trends in the disabled dating space.
Press email: [email protected]
Please include your outlet, deadline, and topic in your first message. Our team typically replies within three business days. For background, our About page covers the founder story and mission, and our success stories are a good starting point for feature pieces.
Press kit includes
- Founder bio and photo
- Logo files (SVG, PNG, light and dark)
- Product screenshots with alt text
- Loneliness and disability stats deck
- Member testimonials with consent
Community
Find us on social
We share member stories (with consent), dating tips, accessibility wins, and the occasional pet cameo. DMs are read by the same humans who answer support.
A note from our community team
We don't outsource support. Every reply on [email protected] comes from someone on our small team - most of whom are disabled, neurodivergent, chronically ill, or in an interabled relationship themselves. You won't have to explain why ableism hurts or why a devotee message feels unsafe. We already know.
If you're writing because something went wrong, we're sorry it did - and we genuinely want to fix it. If you're writing because something went right, those notes are the best part of our week. Either way, thank you for trusting us with your words.
Our community describes itself in three words: inclusive, diverse, committed. Those words shape how we answer the phone, the inbox, and the DMs. - Modern Dating community team
What to expect when you write
No black-box support queues. Here is exactly what happens after you hit send.
-
A real person reads your message
Within one business day, a named team member opens your email and flags it as support, safety, accessibility, or press. No AI triage, no offshore call center.
-
You get a reply, not a ticket number
Your answer is signed by the person writing it. If they need to loop in a teammate - say, our engineer for a screen reader bug - they'll introduce you by name so you always know who you're talking to.
-
Safety issues get fast-tracked
Reports involving harassment, devotees, or suspected scams are reviewed within 24 hours, seven days a week, with the reporter kept informed at every step. For more detail, see our safety and privacy policy.